Garden Plaza Saigon Hotel is committed to protecting your privacy and personal information when you access and use our services. This privacy policy explains how we collect, use, and protect the personal information you provide.

  1. Purpose of Information Collection

We collect your personal information for the following purposes:

  • Confirming and processing room or service requests.
  • Contacting you to provide support during your stay.
  • Sending promotional information and special offers with your consent.
  • Improving service quality and enhancing customer experience.
  • Fulfilling accounting obligations and record-keeping as required by law.
  1. Scope of Information Collected

Personal information may include:

  • Full name, date of birth, gender
  • Email address, phone number
  • ID/Passport number
  • Payment card information (not stored directly in our system)
  • Booking details, stay dates, special requests
  1. Scope of Information Use

Your information is used internally for:

  • The reception, sales, and customer care departments of Garden Plaza Saigon Hotel.
  • Partners handling bookings, online payments, and other legally authorized parties (if any).
  • We do not share or sell your personal information to third parties without your consent.
  1. Information Retention Period

Personal information will be retained:

  • For as long as necessary to provide services or fulfill the contract.
  • Or according to current accounting/financial record retention regulations.
  1. Information Security

We apply appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access, loss, misuse, or alteration.
  • Measures include internal access permissions, secure server data storage, and strict control procedures.
  1. Customer Rights

You have the right to:

  • Request access, correction, or deletion of your personal information.
  • Request to stop using your information for marketing purposes.
  • Provide feedback or file complaints if you discover your information is being misused.

For any requests, please contact us via:

  • Email: enquiry@gardenplazahotel.vn
  • Hotline: +84 28 3842 1111
  • Address: 309B-311 Nguyen Van Troi Street, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam
  1. Links to Third-Party Websites

The hotel’s website may contain links to third-party websites. We are not responsible for the content or privacy policies of those websites.

  1. Changes to the Policy

We may update this privacy policy as necessary. Any changes will be announced on the website and take effect immediately upon posting.

If you have any questions or requests regarding the privacy policy, please contact us for assistance.